Refund Policy

1. Overview At NS Electrosecure Pvt. Ltd., we stand behind the quality of our security and fire alarm products. If you are not fully satisfied with your purchase, we offer a refund or exchange under the conditions outlined below.

2. Eligibility for Refunds & Exchanges We accept refund or exchange requests under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Refund requests must be made within [7 Days] days from the date of purchase.
  • Proof of purchase (receipt or order confirmation) is required.
  • Items damaged due to misuse, negligence, or normal wear and tear are not eligible for refunds.

3. Non-Refundable Items Certain items are not eligible for refunds, including:

  • Customized or special-order products.
  • Installed or used security and fire alarm systems.
  • Downloadable software, digital services, and installation fees.
  • Clearance or final sale items.

4. Return Process To request a refund or exchange:

  1. Contact our customer service team at [Contact Email] or [Phone Number] with your order details.
  2. Our team will provide return instructions and a return authorization number if eligible.
  3. Ship the product to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Once received and inspected, we will process your refund or exchange within [15 Days] business days.

5. Refund Processing

  • Approved refunds will be issued to the original payment method within [15 Days] business days.
  • Shipping costs are non-refundable.
  • If the refund is delayed, please check with your bank or credit card provider, as processing times may vary.

6. Defective or Incorrect Items If you receive a defective or incorrect item, please contact us within [7 Days] of receipt. We will arrange for a replacement or full refund, including return shipping costs.

7. Cancellations Orders can be canceled within [5 Hours] of placement. If the order has already been shipped, you must follow the return process outlined above.

8. Contact Us For any questions or to initiate a return, please contact:

NS Electrosecure Pvt. Ltd.
 H-713 Near Mahila Police Station,  Phase-2, RIICO Industrial  Area , Bhiwadi-301019
sales@nselectrosecure.com
+91-9783831384